Services
Appointments, products, and hands-on service — all priced clearly in Kenyan Shillings, no guesswork.
Book an appointment
A lot of local businesses in Mombasa try to offer everything and end up doing nothing particularly well. Willowharborq takes the opposite route: we've built a tight, well-practised range of services and products. That means the person helping you has done this exact task dozens of times before — not learning on your dime. Our service list covers scheduled appointments for personal and professional needs, a curated selection of products available in-store and on order, and direct consultation sessions for clients who need guided advice rather than a quick transaction. Every offering has been stress-tested with real Mombasa customers since 2018.
Click any service to learn more, or contact us directly if you're not sure which fits your situation.
Book a one-on-one slot at a time that works for you. We offer morning and afternoon windows Monday to Friday, plus Saturday mornings. Slots are 30 or 60 minutes depending on the task, and we send a reminder the day before so nothing slips through. Available in-person on Nkrumah Road or via a short video call for straightforward matters.
Browse a hand-picked selection of products sourced from Kenyan suppliers wherever feasible. Stock is updated weekly, and items not on the shelf can usually be ordered within five to seven working days. All prices are listed in KSh with no additional handling fee at the point of sale.
Not sure what you need? Book a consultation session instead. In 45 minutes we'll map out your situation, outline the realistic options, and give you a written summary to take away. There's no obligation to purchase anything further — if the answer is 'you don't need us for this,' we'll say so and point you somewhere that helps.
“The consultation session was worth every shilling. I came in expecting a sales pitch and left with a two-page written summary and a clearer head. Three weeks later I came back to book the actual service because the advice had been that good. That kind of honesty from a local business is rare.”
David Mwangi, Bamburi
If yours isn't here, just send us a message — we reply the same working day.
For standard appointments, one to two days is usually enough. High-demand slots on Friday afternoons and Saturday mornings tend to fill up by Wednesday, so booking midweek for the weekend is sensible. For consultation sessions we recommend at least 48 hours so we can pull together any relevant background before you arrive.
Yes — any appointment can be rescheduled up to four hours before the slot at no charge, either via email to hello@willowharborq.site or by calling us directly. Cancellations made with less than four hours' notice may incur a small rebooking fee for peak slots, which we'll always flag transparently when you book.
For certain services, yes. Home and office visits within central Mombasa and Nyali can be arranged for an additional travel fee listed on the booking form. Areas beyond a 15 km radius from Nkrumah Road are outside our current service zone — we won't book those and then cancel; we'll tell you upfront.
We accept M-Pesa (till and send money), cash in Kenyan Shillings, and bank transfer for larger orders. We do not currently accept card payments — this is on our roadmap for late 2025. Prices are always quoted in KSh and payment is settled before or at the point of service.
Drop us a message and we'll tell you honestly whether we can help or point you to someone who can.
Get in touch